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Delivery Information

Depending on the customer's choice during checkout the products will be delivered either by courier service or Royal Mail first class post.

Purchases made after 2 pm are not guaranteed to be dispatched the same day, although most of the time we are able to dispatch until 4pm.


Royal Mail deliveries usually take from 1-3 days and delivery times depend on them. Please select courier service during checkout if you need the part urgently and this will be a next day delivery.

We send water heaters or full boilers and delivery charge will be £50.00. Please contact us if you need water heaters or boilers.

We are able to send parcels for Saturday or Sunday delivery. Please contact us if you need the part over the weekend.

Returns Policy

Customers need to contact HEATHIVE LIMITED and get consent prior to returning any product.

Returns must be made within 30 days from delivery date.

Refunds for returns will be subject to 20% restocking fee at all times. This is to cover shipping and administration fees.

The parts must be returned in original condition and packaging any labels so that the return item is fit for resale.

We always try to help our customers but when a product is returned later than the allowed period or packaging being opened or being damaged, after examining condition of returned items, we may refuse to replace the part or fully refund for it.


Any cancellations prior to dispatch by HEATHIVE LIMITED or the customer will be accepted and full refund will be issued.

For cancellation of any orders after the item(s) being dispatched, returns policy conditions apply.

Contact Details for Returns and Cancellations


02088 037 111 
Whatsapp: 07379 848295

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